Legacy Application Maintenance for a P&C Insurer of its Agricultural lines
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| Client |
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| The client is a leading US-based P&C insurer
specializing in Agricultural lines of business. |
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| Opportunity Summary |
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| Our client has been using a few legacy IT
systems to run its Agricultural lines of business.
The IT systems handled Rating, Policy
Administration, Claims, Billing and Reporting
business processes. The platforms were getting
outdated. It was becoming harder and expensive to
obtain support and maintain them. Our client wanted
to ensure the current IT systems supporting the
ongoing operations were well maintained with reduced
costs. It was important for the client to focus on
more strategic business initiatives including
modernizing its IT systems and effectively
integrating newly acquired books of business. |
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| Discoverture Solution |
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The client selected Discoverture to
provide a comprehensive solution.
Discoverture used a whole range of business
knowledge and technology skills to quickly
and independently take over the support
activities.
Discoverture planned the knowledge transfer
and transition to complete as soon as
possible. It defined and gained consensus
for a support and delivery process from the
business and technology stakeholders.
In order to lower the costs for the client
while providing a greater degree of
scalability and responsiveness, Discoverture
put together a support team operating in a
global service delivery model in a 24 x 6
schedule.
Discoverture planned to maximize client’s
benefits both financially and operationally
over a period of 3 years.
Discoverture performed following activities
as part of day to day operations.
- Maintenance and upgrades
- Root cause analysis, troubleshooting
and bug fixing
- Performance tuning and improvement
- Major and minor enhancement project
requests
Discoverture global service delivery team consisted of about
10 people including an onsite Project
Manager and one Team Lead.
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| Benefits |
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The client was able to realize these
key benefits.
- Lowered operational costs.
- Increased efficiency with a well
defined process.
- Allowed its critical resources to
focus on more strategic initiatives.
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Discoverture Solutions
Discoverture Solutions
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