Insurance is a promise. Your CAS enables you to administer the keeping of that promise. For your customers with a claim, your customer service excellence will be determined by your efficiency and effectiveness in administering the customer's claim.

The majority of your company's earned premium goes to claims payments. On top of the claims payments is the cost to administer the claims settlement process. Your CAS plays a critical role in achieving excellence in customer satisfaction and in effectively managing the outflow of payment dollars.

If you are using legacy technology to administer the claims process, there could be opportunity awaiting. Discoverture understands the claims process from the first notice of loss (FNOL) through coverage confirmation through establishment of the reserve through payments through to closure of the claim. And we understand the measurement of cycle time for claims processing.